Any non-resident foreign passport holder older than 7 years old, temporarily visiting Turkey, and having purchased an item with VAT levied by a VAT-registered vendor, provided the foreign customer has the original VAT-compliant tax invoice.

Customers can be eligible for a VAT refund so long as:

All purchased goods and their corresponding invoices must be displayed to Customs officials in Turkey.
Upon authorizing the authenticity and completion of said invoices, the Customs office will then endorse them.

All goods must be shown to Customs. If visitors intend to carry purchased items on their plane, they must first declare them at Customs before stowing these goods in their baggage.

The process of obtaining certification for a VAT refund and carrying out Customs regulations may require visitors to incur long wait times, particularly at larger airports or in concurrence with the departure of international flights to specific third-world countries. As such, in order to avoid any inconvenience caused by these delays, all non-resident travelers are urged to be at the airport and initiate this process at least two hours before the departure of their flight.

DSD Refund’s Tax-Free services provide an exclusive service on behalf of a growing list of Turkish retailers in order to ensure a faster VAT refund:  Invoices that are eligible for this service are issued by affiliated retailers and include the DSD Refund Tax-Free logo.

Cash refunds can be obtained from Cash Refund Banks, offices and PTT-Post Offices at all major airports, seaports and border crossings.

Occasionally, goods purchased by visitors in Turkey are far too bulky to be carried on the traveler’s person.

In these cases, a non-resident traveling customer may request a retailer to directly ship their purchase(s) to the customer’s intended final destination.

In practice, retailers will generally not apply VAT on goods that are exported directly by the retailers themselves, provided the goods that are shipped undergo all standard Customs export formalities.

VAT OFF is another way of handling sales tax refunds. At participating retailers, the VAT will be discounted at the register and the refund process will be handled by the retailer instead of the shopper, given that the visiting shopper is a member of a travel organization and their Customs-stamped cash refund cheques are available to be collected by Customs. These stamped cheques will then be returned to retailers to avoid their having to pay taxes that were never applied in the first place...

CASH REFUND HOTLINE:     0212 546 07 90 (when calling in Turkey)
                                                 +90 212 546 07 90 (outside Istanbul)

24/7 CUSTOMER SERVICE: 0533 439 34 59